PASSIONATELY ON CUSTOMERS’ SIDE THROUGHOUT THE PRODUCT LIFECYCLE

We aim to develop the way people buy and own products by providing customers with more comprehensive product information and services related to product lifespan, maintenance, repair and reuse.

How we do it:

We strive to increase the sales of products and services related to product maintenance, repair, trade-in and reuse. We will expand the range covered by our trade-in service. Our objective is to continue maintaining a product return rate below 1%.

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY IN OPERATIONS AND SUPPLY CHAINS

We develop practices related to environmental and social responsibility within our own operations and take these aspects into account in our supply chain practices.

How we do it:

We are committed to setting science-based climate targets and developing collaboration with suppliers to support our climate work.

We require that procurement is conducted only with direct suppliers that have signed and committed to Verkkokauppa.com's Supplier Code of Conduct or an approved equivalent commitment.

EMPLOYEE WELL-BEING AND COMPETENCE

We develop our work culture by supporting opportunities for participation, continuous learning, diversity, leadership development, and the physical and mental well-being of our employees.

How we do it:

We monitor and develop employee engagement, well-being, and experiences related to diversity and inclusion, and set annual development objectives for these areas.

RESPONSIBLE BUSINESS PRACTICES

We develop our operating practices in accordance with evolving regulation and the principles of good governance.

How we do it:

We maintain and develop compliance management in line with evolving regulation and strengthen the compliance culture across the organisation.